My Mom and I purchased a Vacation Membership with the Villa Group on June 24th, last month. When we returned to Canada, we discovered a few items that we had some concerns about and wanted to contact our salesperson. Our salesperson responded to us within 24 hours and said he would try to resolve our problem by the end of the day. In addition to our phone call with our salesperson, the Developer's Rep called me to acknowledge he had also received my concerns that I submitted online and was working with the sales team to resolve this issue asap.
Both the sales team and Developer's Rep were completely responsive to my concerns and I can honestly say that now my Mom and I are completely satisfied.
If anyone has an issue like I did, I reached the Developer's Rep at 011-52-322-224-8365.